Hilton Garden Inn Hanoi

Hotel staff went out of their way to make sure we had a great Vietnam experience.

Breakfast is way over priced.

Located slightly away from the hustle and bustle of the old quarter. Only a 15 min walk to old quarter main attractions. Great location and staff.

Slightly dated but we didn’t really care.

Although the rooms were older, I really appreciated that all the basic amenities were taken care of (like the bathrooms, beds, table space and hot water) and that there were ample hangers and lots of space to hang out clothes and put our things comfortably. The rooms were also really clean and the hot water was working just fine—we could shower and enjoy soaking in the bathtub without the water running cold halfway through washing our hair, like in the hotel we were at just before.The hotel itself was very nicely located in a more peaceful part of Hanoi and next to a few nice restaurants, including local food, but not too far at all from the Old Quarter where most of the attractions are. The famous jazz bar is also just about 11 minutes’ walk from the hotel.We really appreciated the professionalism of all the staff. No one made disrespectful personal comments unlike in our previous location. Staff were clearly properly trained as employees who understood that they were working in a hotel and the people they were providing customer service to were guests. We have discovered that this is something we cannot take for granted, although it seems so basic.

Absolutely nothing!

Good location. Good service, all employees very kind and responsive.

The Hotel is old. Rooms needs a refurnish. Room Carpets were dirty and ugly to step on.

Free wi-fi was rather poor, I had to call the reception three time before it was fixed.

this was my third stay at Hilton Garden. Ut is comforting to walk out if your hotel and not struggle with scooters parked everywhere. The hotel is a short walk to Old Quarter. convenience store across the road and good eateries not far away

no complaints, all was good

The staff are exemplary and the location is ideal, close to restaurants (bún chả Obama, chicken pho …) and street food vendors.

The suite room size which is very small for a suite. It’s much smaller than the suite in Melia hotel.

Reasonably good location. Very nice breakfast and great staff

Rear rooms look out into not a good housing area

Central location

Booking.com - confusing terms when booking 2 rooms like breakfast for one room only thinking that it is complimentary breakfast but actually not.

Clean rooms Friendly staff

Pillows smell like sweatTv reception badNeed more coverage of sport channels, i couldn’t watch one of the biggest football game of the year and disappointed me Man city vs Liverpool

good location

receptionist couldn’t find my booking and then mistakenly provided another booking of other customer which drove a very long check in process. Facility is old which makes the hotel a bit overpricing. I guess people pay for the location mostly

Generally okay hotel but quite dated. Not super close to main centre but close to office buildings.

Dated rooms and glasses were not very clean. Probably would not stay here again in future.

location and laundry services

housekeeping needs to improve

A fantastic hotel, very close to the Hoàn Kiếm Lake (10 mints of walking only). The area around the hotel is full of perfect food options and shopping stuff. The rooms are very clean, and very quite which is a great thing for a business traveler. I want to thank Nguyen and Nhi for their support and professionalism, I really appreciate their effort.

Excellent breakfast with good English / American / Vietnamese/ "you name it" buffet. Great staff, great location at 20 min walk to old quarter and some phenomenal restaurants in the same block. Very comfortable bed and laundry and fitness room available. The hotel restaurant is also very good. I highly recommend.

All great

The friendly staff, good customer service. HotelIs well located within walking and interesting tourist places.

Not exactly dislike but the breakfast could have been better with some more varieties. Noted the staff is very friendly and approachable.

Quiet location in the Old Quarter, spacious rooms and a good restaurant offering tasty food.

Although we left our towels hanged every other day to reduce their washing and support Hilton’s green scheme, they were changed daily.

The location of the hotel was great. There were a few good restaurants around. The food places surrounding the hotel can cater to all types of travellers. Accommodating and friendly staff, clean rooms, and our room offered an excellent view of the city. Highly recommended.

None. :)

The eggs and pho were freshly prepared at the booth. There were also fruits and pastries. Serves coffee and tea as well.

Nothing to complain about. It'd be great if they can provide the 2 water bottles in bigger sizes especially during the warm and humid days.

Fine business hotel in Hanoi. Very very nice and helpful staff.

Nothing really.